Welcome to Royal Lancaster London Hotel

As a Company, we strive for excellence in everything we do, with a driving vision of We Always Care. To keep our vision alive, it means making sure that you shine in your work and are happy and respected at all times, within your team, your department and your hotel as a whole.

Empowerment and engagement are central to our culture; as colleagues, you are empowered to use your initiative and make decisions to ensure that all our internal and external guest experiences are the best they can be.

To provide a true Five Star environment, we have 5 commitments that we make to each other and we’ll make the same commitment to you when you join:

• We always make the first move

• We always work as a team

• We are always passionate

• We always deliver consistently

• We always find a way